Crows Nest Managed Services
- 24/7 Monitoring
Your business depends on your network infrastructure. We provide 24/7/365 monitoring of all your critical systems. In the event of a hardware failure or critical issue, we are notified immediately so we can make sure your network is back online as quickly as possible.
- Backup
We configure and manage the backup of all your critical data. This includes Exchange servers, SQL databases, file servers, etc. If a problem is detected, we immediately work to resolve the issue. We support multiple platforms; including tape, disk-based, and online solutions. We believe your backups are extremely critical to the security of your business.
- Helpdesk Support
We provide helpdesk support for all our clients via client portal, email, and telephone. We will work to resolve your issue in an expedited fashion and if we cannot resolve over the phone we will send someone to your business to get the issue resolved.
- Servers, Desktops, Laptops, Firewalls . . .
We support Dell, HP, IBM and other name brand servers. We provide support on almost all major-brand desktops & laptops running Windows XP or newer. We also support most major-brand security peripherals; including SonicWall, Cisco/Linksys, and many others. In regard to operating systems; we support Microsoft Windows platform starting with Windows 2000 as well as Apple Workstation and Server systems.
- Anti-Virus and Anti-Spam
We provide solutions to protect your network from malicious threats. We can provide reports to show status of averted threats on your network.
- Virtual Private Network (VPN)
With the amount of travel required today, remote access to your network is critical. We can configure a secure encrypted solution to allow remote users access to company resources.
- Email
Email has become extremely important for businesses today. If you have been without your email for even a short time, you would agree. We support on premise and hosted Exchange solutions, as well as non-Exchange options. We can also work with you to determine the most cost effective solution for your business.
- Scheduled Visits
Depending on the size of your company, onsite visits are necessary to maintain your network as well as support your staff. We will meet with a designated contact and determine what issues are pending and need addressed as well as discuss any future projects that relate to your network infrastructure.
- Disaster Recovery & Planning
Business continuity depends on your ability to recover from a disaster. As IT Consultants, we can provide this service to you and work with you to make sure you have the steps in place to recover should a disaster strike.
- Data Recovery
If your server, desktop, or laptop has a major failure due to a virus, file corruption, or hardware failure we can help restore or recover your data and possibly entire system. This is a proactive solution that needs to be in place prior to such a condition. Please contact us for details on setting this up for your critical systems.
- IT Consulting
Today's businesses rely heavily on technology. It is therefore critical that your technology is aligned with and supports your business goals. The IT Answer provides experienced professionals that not only understand technology but make it a point to understand your business. This is critical in providing the technology roadmap you business needs¡Xtoday and in the future.
- Projects
The current economy demands that companies run lean. However, businesses must still maintain a reliable infrastructure. Are you looking at a project implementation in the near future? Do you need an experienced consultant or project manager to assist with mapping out, designing, managing, and rolling out a project either alongside your staff or on our own. Whatever the need, we can seamlessly integrate into your business model. We will work with you until completion and then step back once our work is done.
