Genius ProCare Overview
Plagued by system downtime, viruses, malware, loss of productivity, and every other excuse for why the computer system you rely on to run your business is not working consistently and as expected? These distractions are unnecessary and very expensive.
Let us introduce you to ProCare; a new proactive approach to managing your network infrastructure and increasing employee productivity. ProCare consists of various service level offerings that provide affordable proactive IT management and support to growing businesses. Utilizing our unique framework for providing managed IT services, ProCare provides a range of proactive services to keep your computer systems up and running and your employees and business productive.
It’s not just about monitoring since that just lets you know that something is wrong.
It’s not just about remote access to your systems to troubleshoot issues.
It’s about a proactive preventative approach to keeping your systems up, running and available.
That’s why our managed IT services utilize a series of “industry best practices” developed over years of experience. By utilizing technology, daily, weekly, and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently without fail.
As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. This reduces or eliminates any impact on the business.
Proactive managed services eliminate the scenario of calling and waiting for the “computer guy”. Potential issues and problems are prevented. Systems and people remain productive and working. In the case where problems do occur, response times can often be within minutes.
Consistency is the cornerstone of ProCare.
Consistency creates reliability and renders no surprise expenditures or billings. How many times have you received a bill that you couldn’t understand or begin to determine if is was justified?
Each program is based upon the following:
Site Assessment and Inventory
Management and Status Reporting
Best Practice Driven
Automated and Reliable
To keep you informed, you will receive regular communication and executive reports to let you know the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems is tracked, reported, and retained for analytical, historical, and audit purposes.
Cost Management and Control
Managed Expansion and Growth
Our goal is to serve as your technology partner with a focus on providing solutions. By using a consultative approach to evaluate your business and technology needs, we can advise on the best solutions for your current and future needs.